MCHENRY, IL— NAPA Chassis recently held a four-day class for technicians at its training center, where NATEF-certified instructors provided tips and techniques to help identify and solve problems while diagnosing and repairing late model chassis and suspension systems.

The clinic taught time-saving repair procedures, designed to help result in higher customer satisfaction as service related failures decrease. Other course topics covered the reasons why four-wheel alignment is necessary on front wheel drive cars. Tire wear and alignment problems were discussed about light duty trucks and SUVs. Also presented were electronic steering and suspension system diagnostic and repairing techniques.

All of the participants were awarded plaques to display in their shops. Companies that participate in NATEF instructor training and certification programs use a proactive approach to increase customer satisfaction through excellent service. The goal is to improve the image of service personnel as well as the aftermarket repair industry. Students who attended the training center completed an exam and demonstrated their ability in the training laboratory.