From aftermarketNews Staff & Wire Reports

MISSION VIEJO, Calif. -- Distribution Service Technologies, Inc. (DST) has appointed heavy-duty aftermarket industry veteran Glenn Boone to a newly created senior management position as VP of Customer Service, effective immediately.

In his new position, Boone will lead an ongoing revitalization of service and support for the ever growing number of customers deploying DST’s comprehensive solutions, including DSTWare supply chain execution management, parts and price management, inventory control and optimization, warehouse management and two Internet-based parts ordering and sales systems, TurboParts for business-to-business and GetPartsFast.com for business-to-consumer.

As a well-respected industry veteran for more than 30 years, Boone learned the parts and trucking business from the ground up, working in every capacity since earning his degree in Economics from Furman University. Boone’s diversified hands-on business acumen ultimately resulted in his presidency of Charlotte, NC-based Boone Parts & Service, Inc., heading the parts, service and trucking initiatives of the company. He sold the company to Atlantic Coast Trailer Sales in 2005 and remained as VP of parts until transitioning out of the company at the end of 2006.

No stranger to DST’s solutions deployed by his former company, Glenn was initially recruited by DST last year to perform training and problem-solving for members of HD America.

“Once I saw the impact I could make on the businesses of my industry colleagues based upon my experience, I was hooked,” said Boone. “As a former heavy-duty distributor and member of HD America, I possess first-hand knowledge of the technology needs and wants of the industry, focusing on training the people in the trenches who really use the system everyday to perform their jobs. As a former business owner, I have lived and breathed the desire held by management that their employees use technology in the most productive manner in day-to-day business operations to enhance customer service and maximize profitability. Now I have the opportunity to bring that same perspective to my new role.”

DST’s Chairman Ray Stover, noted, “We are excited by Glenn’s acceptance of this new position as VP of customer service. The most effective use of the best technology in the industry by our customers will be his number one priority. Glenn is a senior industry executive and his experience, proven leadership, and dedication to customer satisfaction will have a far-reaching, positive impact. He has already taken the initiative to implement an electronic documentation knowledge base accessible by all customers, and has begun to revamp how we train and support both new and existing customers. He is demonstrating in a concrete way that he is the heavy-hitter we need to best serve our customers.”

Hoon Chung, DST’s president and CEO, said, “The scope of Glenn’s mission and duties will be both challenging and rewarding in ensuring that the proven technology that we bring to the table is fully leveraged by our customers. Who better than a former customer to manage such an endeavor? Glenn speaks the language of a parts professional because he has spent a lifetime as one. We are passionate about our customers and that they get only the best in return for their technology investment. By bringing on board an executive of Glenn's stature, we have demonstrated our commitment in a substantive way.”

For more information about DST, visit: www.dstinc.com.